When was the last time you went to a sales meeting or was in a conversation or you did anything without your body?
Customers want a trustworthy promise and a satisfying outcome, not just hard work, good intentions, or excuses. Successful professionals know you have to satisfy your customers and have their eye on satisfaction, not just the activities involved.
Just like the emperor with no clothes, many MBA programs wear the clothes of leadership through their marketing, but that leadership is invisible without the corresponding development of new skills. There is an approach that addresses that gap.
What is your relationship with excellence? Are you never satisfied? Is mediocrity good enough? Is it a source of satisfaction or suffering for you and those around you? How does the culture you work in hold excellence? Does excellence disappear due to the demand for “more”? Is it a slogan that isn’t reflected in action? […]
What makes a business successful? What are the roots of success? And how does this success correlate to the people in the business and to the relationship of the business with its customers? What are the human roots of a successful business? We often hear of CEO’s and executives saying that the most valuable asset […]
The topic of leadership often brings to mind a bright side: people making a positive impact with others, often producing extraordinary accomplishments together, and “leading the charge” to get outcomes to happen. It is also often thought of as having more freedom and authority than other roles – the freedom to choose and make things […]
How to we add value to teams that are already excellent, even standard setters? Let’s begin by looking at the dark side of achieving excellence. One pitfall for teams that have achieved a level of excellence is to rest on their laurels and lose their hunger for improvement. The danger of being the best […]
From guest blogger, Craig Miller. Most managers I meet (and I include myself) were promoted not because we had management talent, but because we were better than the rest at performing tasks and getting things done. The brutal moment in a manager’s life is when we realize that what we have become really good at […]