In this CP we will explicitly use our CEO distinctions to diagnose your customer situations. In the paper ‘Breakdowns and Coaching Offers in Organizations” we will take an example of a client who makes some assessments of problems with their team, and use those assessments to interpret the missing and broken conversations that they are likely to have.
In working with clients, we use their initial assessments of what is a breakdown or concern for them to formulate the offers we can make. We then listen in our interactions, perhaps interviews, to formulate a more complete and accurate interpretation of where the client’s team, organization, or community has breakdowns or opportunities with their conversations.
We then make coaching offers focused on the outcomes that they can produce in working with us. Through practice, we want to build our competence and capability to define the practices that will enable a client to develop new skills and capabilities as individuals and teams. This will shift their actions and outcomes, and when we are skillful with CEO distinctions and practices we can eventually make shared quantitative promises for outcomes with a client – as long as they commit and fulfill promises to us as coaches to satisfy us as customers, to learn, to be in open moods, and most importantly to practice and use our feedback in their learning.
This CP is an example of the observing, assessing, thinking, and promising of new value we can enable our clients and coachees to create with our coaching in their teams, organizations, communities, and relationships.